Policies

Delivery Options

White Glove or Full Service:

Price: $699 with surcharges for remote areas and other special circumstances

Includes delivery, unpacking, assembly, removal of packing materials, and placement of the merchandise in your home. The delivery charge is not refundable should you choose to return or exchange your merchandise. If you were offered discounted delivery at the time of your purchase, the difference between the regular outbound delivery charge and the discounted rate we offered will be deducted from your refund or exchange amount.

If this option is selected, please prepare for your delivery by taking these steps:

• Clear hallways and clear the space where you want the product placed. Delivery crews will not move existing furniture. They will assist in positioning your new furniture.
• Delivery crews will not move, set up, or disconnect electronic devices including but not limited to TV sets, audio equipment, speakers, and cable boxes.
• Unless you have arranged it with us in advance, the delivery crew will not remove, recycle or otherwise dispose of any mattresses, furniture, or packaging from the premises. Surcharges and the availability of this service vary. Please speak with your Comfort Consultant.
• Difficult and/or unsafe deliveries (such as window entry) and deliveries above the third floor (without access to an elevator) are not done by our regular delivery crews.  Hoists and balcony deliveries cannot be attempted under any circumstances. We may be able to help you make special arrangements for these unusually challenging deliveries. If arrangements can be made, surcharges apply. Please speak with your Comfort Consultant.

Freight

Price: $200-$400 with surcharges for remote areas and other special circumstances

Includes basic drop off of the product to the curb in front of a customer’s residence.  Freight shipping does not include unpacking, carrying into the residence or business, moving the product into a garage, or assembly. The delivery charge is not refundable should you choose to return or exchange your merchandise. If you were offered discounted delivery at the time of your purchase, the difference between the regular outbound delivery charge and the discounted rate we offered will be deducted from your refund or exchange amount.

Expedited Delivery: 

If you need to meet a deadline for a holiday, birthday, anniversary, or another time-critical moment, please talk with us about expedited freight and white glove shipping options. Charges and lead times vary by final delivery address, need for speed, and whether or not the delivery required is white glove or curbside freight. Please note that expedited freight is also subject to elements that may be out of our control – particularly major winter weather events – and that very last-minute orders that leave no margin for any slowdown are still a bit risky. Your Comfort Consultant is happy to check with our logistics experts to provide you with a more complete picture at the time of your order or inquiry.  Whether with regular or expedited delivery, we will always try to meet your delivery requirements, and we will always provide you with straightforward and honest information about when you can expect your Furniture For Life purchase to arrive.

Price: Up to $1,500 (available on most items)

Self Pickup: 

Price: $0 (may not be available on all items)

Depending on where you made your purchase, self-pickup may be available. If this option is selected, please follow these guidelines: 

• Identification is required for all pickups. Please bring the original receipt and a photo ID.
• If the person picking up the merchandise is not the named purchaser on the sales order they must have the original sales receipt.
• Once notified that your merchandise is ready for pickup, you must pick up your merchandise within 10 days.
• For safety reasons, Furniture For Life does not advise transport of merchandise nor can we help load or tie your furniture to your vehicle. Should you elect to transport items in a way that is unsafe, you take full responsibility, indemnify Furniture For Life, and acknowledge that Furniture For Life has informed you that what you are doing is unsafe and ill-advised.  Under no circumstances is Furniture For Life responsible for loss or damage incurred once the merchandise leaves the store.
• If you’re concerned about safety, please contact our staff to take advantage of Furniture For Life’s professional delivery services.
• Self-drop-off is generally not available for returns and exchanges.

Our 90-Day Price Match Guarantee

Buy with confidence! For up to 90 days from the date of your purchase, if you find a lower advertised price for exactly the same item (brand, model number, upholstery) sold by any other authorized dealer of the identical item you purchased from us, or if we advertise a reduced price for the same item, simply present the current advertisement to us, and we will credit you the difference.

When presenting a qualified competing ad, please note that we will take into account any shipping and/or set up fees, warranty costs, promotional gifts we may have included that a competitor does not include, and taxes that add to the final price you would have to pay a competitor for the identical item.

Our 90-Day Price Match Promise excludes floor samples, open box goods, special orders, clearance goods, “As-Is” items, going-out-of-business sales, and any offer from any business or individual not authorized to represent a specific product.

The programs and policies presented here are offered by FurnitureForLife.com and the Furniture For Life flagship store in Boulder, Colorado. Policies at other stores may vary.